Payment

What payment methods do you accept?

We only accept Credit Card

Where is my refund?

If you're inquiring about your refund, please note that refunds will be processed in USD. After we receive the returned item, please allow up to 2 days for your refund to be processed. If you have initiated a return within the 90-day window from the date of purchase, and you're within the United States, your refund will be processed accordingly. If you have any further questions or concerns, please feel free to contact us at service@curlyme.shop.

Ordering and delivery

Can I place an order without creating an account?

Yes, you can place an order without creating an account.

How do I cancel my order?

If you wish to cancel your order please contact us immediately at service@curlyme.shop with your order details. We'll assist you in canceling your order promptly.

When will my order arrive?

Your order will typically arrive within 3 to 7 business days from the time of purchase. This estimate includes order processing and transit times. Please note that delivery times may vary based on factors such as product availability, shipping address, and external circumstances beyond our control, such as weather conditions and holidays.
If you have any further questions or need assistance, please feel free to contact our customer support team at service@curlyme.shop.

What countries do you ship to?

Currently, we only ship within the United States. We do not offer international shipping at this time.

How much is shipping?

We are pleased to offer free shipping on all orders. There are no additional shipping costs regardless of order size or weight.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and progress of your shipment.

check our order tracking page to track your order statue  

Is there a shipping fee?

No, there is no shipping fee. We provide complimentary shipping for all orders within the United States.

What are the shipping options available?

We offer shipping through FedEx, UPS, and USPS. The estimated shipping duration is 2 to 5 business days from the time the package leaves our facility.

Returns

Who is eligible to initiate a return?

Customers within the United States who purchased from curlyme.shop are eligible for returns.

What items can be returned?

Both defective and non-defective products can be returned, including new and slightly used items.

What is the return window?

Customers have 90 days from the date of purchase to initiate a return.

Can I exchange an item instead of returning it for a refund?

Yes, we accept exchanges for both defective and non-defective products.

Contact Information

What is your contact info?

4907 S West Shore Blvd
Tampa, FL 33611
United States
Email: service@curlyme.shop
Phone: +1 (813) 771-2519